TERMS AND CONDITIONS
These Terms and Conditions apply to all Bookkeeping and Payroll undertaken by Kent Accounts.
A signed Instruction Form must be completed by the client before the commencement of any assignment and will also serve to indicate that you have read and accepted our Terms and Conditions. The form will detail any specific requirements you may have and your preferred method of delivery and return of work. However, if your requirements change, after consultation, Kent Accounts reserve the right to amend the details of the instruction.
It is the responsibility of the client to specify a deadline for completion of any assignment.
All cancellations must be made at least 48 hours prior to appointment.
All cancellations made within 24 hours will incur a £15.00 fee.
Any cancellations made on the day will incur a £15.00 fee plus £18.50 per hours booked
Hours worked outside of office opening times will be charged at an extra £5.00 per hour unless alternative arrangements have been made.
Office opening hours is Monday to Friday, 9am – 5pm.
The balance is to be paid within 7 days of invoice unless other billing arrangements have been made. All Accounts will be sent out after the payment has been cleared. If this is not done we reserve the right to withhold your work.
Additional expenses incurred in the undertaking of any assignment will be billed,
Including travel, lengthy or international telephone calls, postage, courier services, printing, copying, bank charges, etc.
Payment can be made either by cheque, made payable to Kent Accounts, by BACS directly into Kent Accounts bank account or for local customers, by cash whereby a receipt will be issued. For private individuals all cheques must have a cheque guarantee card number on the back. If the bank returns any cheques the client will be responsible for any charges arising from this.
All late payments will incur interest charges at the interest rate applicable at that time. We always hope to avoid any action being taken against clients for non-payment. However, if necessary, we will use the facilities available to us to recover any outstanding invoice and, costs incurred to do so will be added to the amount outstanding.
The client must pay for and provide software and relevant licences for any programs that they wish Kent Accounts to use other than Microsoft Office and MYOB and Iris Payemaster programs.
All work is checked for Accuracy. However, final proof reading of accounts remains the sole responsibility of the client (unless instructed to fully proof read on your behalf - please note:
This will increase the hours required to complete the assignment). Errors and/or omissions brought to our attention within 24 hours will be corrected free of charge.
All e-mails, files, discs, CDs or other electronic media will be automatically scanned for viruses. Please note our virus scanner will automatically delete infected mail and/or attachments and files. If we are in any doubt about an attachment or file we will not open it.
Kent Accounts will keep documentation archived on disk if requested by the client, however, Kent Accounts does not accept liability for accidental damage, theft or destruction by fire.
Free Payroll is an offer to all our new customers who take on our Bookkeeping services at £18.50 per hour, however big your company. You will receive free payroll for five of your employees for six months.
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We reserve the right to refuse an assignment or discontinue working on it if we believe it would be appropriate to do so.
Every effort is made to ensure we provide a reliable service, however, Kent Accounts cannot be held responsible for loss of service or lost information.
Kent Accounts premises are not open to personal visitors.
Being a small business VAT is not charged on any of the services.
CONFIDENTIALITY – Kent Accounts will not at any time or in any manner, either directly or indirectly divulge, disclose, or communicate in any manner any information that is proprietary to a client. We will protect such information and treat it as strictly confidential. This provision shall continue to be effective after the termination of any agreement. Kent Accounts understands that confidentiality is a sensitive issue for clients and we are happy to sign any non-disclosure or confidentiality agreement a client may require.
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